Customer Services

My (bad) customer experience with SEMrush The top rated SEO platform for managing online visibility doesn't seem to have a customer & sales support good enough to match its reputation

November 6, 2020November 6, 2020 - by Ryan - Leave a Comment

If you are a bit passionate about SEO and online marketing, you have probably already heard of SEMrush, an extremely sophisticated platform that offers solutions to manage all aspects of …

Business processes / Customer Services / Process management

The Importance of Call Routing in Everyday Life Audio calls are still the most valuable source of customer interactions and leads even in the current technology-driven settings, even in 2020: any business can optimize this process by implementing an efficient call routing system

October 26, 2020 - by Alice - Leave a Comment

Whenever you try to make a call to a customer service hotline of a medium or large business or enterprise, you probably already have experienced the benefits of Call Routing. …

Business processes / Customer Services / Servers & Services / Web

SmartKarrot: Customer Success and Churn Reduction Software Review A review the SmartKarrot platform and services: how it works and why should you choose it to measure your customer success rate

October 7, 2020 - by Jafar Sadhik - Leave a Comment

When it comes to the customer success space, Smartkarrot is a leading company of its time. Headquartered at Texas, USA, it was founded with a need to make each customer …